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Return Policy

The user may cancel an order made on this website according to the instructions of the Israeli Consumer Law, 1981 (hereinafter “The Consumer Law”) or alternatively, exchange the product for a different product of equal value or a refund.

 

Canceling an Order Prior to Dispatch

You may cancel an order within an hour of placing it and within 24 hours in the event that the package has yet to be dispatched. In this case, a full refund will be provided for the product and the delivery.

 

Return and Exchange

You may return or exchange the product for any reason whatsoever so long as you do so within the time frame and hereunder conditions.

You have 7 days to communicate the return of the merchandise. Most merchandise can be returned in unused, like-new, 100% saleable condition and in the original packaging.

All shoes should be tried on a carpeted surface. Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected).


Shipping the merchandise back to Liebling will be at the expense of the customer.

We suggest to send the shoes with Standard shipping with a tracking number.  

We do not recommend sending the shoes back with a private carrier (DHL/TNT/Fedex). 

There is a risk of high local release costs! if you still decide to ship that way- all the additional costs will be at your expense.


The shipping back to the customer will be at Liebling's expense.

 

Write the reasons to the merchandise return to sales@liebling-shoes.com

We will answer you with an explanation on how to send the shoes back.

 

You have 5 days to return the shoes since the reception of our email and we have to receive the box in the next 30 days in our office in perfect conditions to refund your money.

A refund will be issued in the original form of payment within 7-14 business days of receiving the returned item.

 

If you send the shoes, please be sure to send them to:

LIEBLING

63, Bar Cochvast.

Tel Aviv 64333

ISRAEL

 

Note: we recommend using a carrier that will provide a tracking number for the shipment.

 

Site Policy

General

Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices.

By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.

You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Terms & Conditions of Use of This Website

This website is owned and operated by Liebling and contains material that is protected by international copyright and trademark laws.

Liebling grants you a limited license to access and make personal use of this website, but not to modify it, or any portion of it, except with express written consent of Liebling.

This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools

 

Availability of This Website

We will do our utmost to ensure that availability of this website will be uninterrupted and that transmissions will be error-free.

However, due to the nature of the Internet, this cannot be guaranteed.

Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.

We will attempt to limit the frequency and duration of any such suspension or restriction.

 

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Liebling, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

 

Prices and Availability

Prices and availability of items on this website are generally listed under each item's description.

These prices and availabilities are monitored and checked frequently.

However, delivery estimates are estimates, and may not be relied on as anything more than estimates.

As we process orders, we will contact you via email or phone as quickly as we can regarding issues with product availability.

Additionally, despite our best efforts, prices may be listed incorrectly due to human or computer error.

If you have completed a purchase with an incorrect price, and that price is lower than the actual item cost, we will at our discretion contact you for instructions before the shipment of that item, or cancel your order for that item and notify you of such cancellation.

We cannot adjust the prices of items due to listing errors, or guarantee the availability of any item.

Our prices do not include local taxes, if there are such.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions.

All orders are subject to availability and confirmation of the order price.

 

Please note that any additional charges for customs clearance (import duties, customs and local sales taxes) must be the responsibility of the customer.

These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

 

Shipping Information

Dispatch times may vary according to availability.

Please allow 3 business days for you order to ship.

 

Please allow 14-30 days for your package to arrive with standard shipping.

 

Please allow 7 days for your package to arrive with expedited shipping.

 

Shipping

In Israel and outside Israel:

Standard  Free Shipping.

 

We currently ship expedited with shipping costs 35$-45$ USD.


Liebling can not  be responsible for packages left on doorsteps and/or stolen and/or damaged by weather conditions.

If you live in an area where the post service might leave a package on a doorstep, please provide a manned shipping address, for a secure delivery. 

We are doing our best to send our shoes as quickly as possible.

We can't be responsible for a package delay due to customs in the destination country .

 

Order Cancellation

Orders that have been placed with Liebling may not be canceled once the shipping process has begun.

If for any reason an order is canceled despite, the order may be subjected to a non-refundable restocking fee equal to 20% of the order total, at our discretion.

 

Unauthorized Resale

We reserve the right to refuse any customer we suspect of unauthorized resale of any Liebling products.

Unauthorized reselling of Liebling products is strictly forbidden, and will be considered a violation of these terms of agreement.

Liebling also reserves the right to refuse sale to any customer we consider to be in violation of our terms of agreement.

 

Privacy Policy

Your email address and other personal information will not be shared with or sold to any third party.


Policy Cookies

The cookies are bits of text sent by a website on your hard drive or browser Web site in order to retain certain information. Cookies are used to store important information to make your visits more convenient respect at all times the privacy of our users.Cookies allow us to analyze user activity to improve the site. We do not share personal data or information regarding the activities of our users. Like most websites, we use cookies for various reasons to improve your experience in our store for analysis and marketing, but especially for the following reasons: - Analyze user activity and usage patterns. - Save the preferences of our users on our site. - Accelerate your future research on our site according to your individual preferences. - Remember the user location (country) in order to show him relevant products, stock and local prices. the user is free not to accept cookies by not entering to the website. By using the website or access, you agree that Liebling www.liebling-shoes.com use cookies as described above.

 

Legal Notice

Designs are registered by Liebling, which may file the corresponding civil or criminal claims before the courts against parties damaging its rights and require indemnification for the damages caused.

 

The company Liebling is the licensee of the Liebling trade mark and, as such, may file the corresponding claims against parties damaging its rights and interests and require indemnification for the damages caused.

The defense of our industrial and intellectual property rights is a priority for the company since, together with our staff, it is the most important asset of Liebling.

Accordingly, the trade mark and designs are duly registered and controlled to prevent their inappropriate use by third parties.

 

Furthermore, Liebling is the owner of the intellectual property rights inherent to the creation of the products and designs, as well as the photographs, texts and other creative and original parts corresponding to the company and reproduced on this website or in our catalogues.

 

As a result, whatsoever party selling or commercializing products that violate our trademarks, designs or image shall be subject to Liebling filing judicial claims against the infractor as it considers appropriate.

Similarly, it shall proceed against those who use the trade mark or part thereof for which the company Liebling is a licensee for the fraudulent registration..